Front Desk Agent
Full Time • Kissimmee
Benefits:
- 401(k) matching
- Bonus based on performance
- Employee discounts
- Health insurance
Job Summary
We are a Adult Lifestyle resort seeking a positive, friendly Front Desk Agent to provide exceptional service to our hotel guests. The Front Desk Agent will assist guests with the check-in and check-out processes, issue room keys, and process payments. Responsibilities also include maintaining communication with housekeeping staff to coordinate room availability, answering guest inquiries, and completing paperwork promptly and accurately. The Front Desk Agent must possess excellent communication skills and the ability to stay positive even when faced with challenging situations. Your goal is to provide guests with an exceptional customer service experience.
Responsibilities:
- Monitor the maintain knowledge of hotel operations and activities
- Take reservations and answer questions via phone, email, and in-person
- Build rapport with guests and identify their needs through friendly conversation and open-ended questions
- Describe the features and amenities of guest rooms
- Ensure compliance with health and quality standards
Qualifications:
- Friendly and outgoing personality
- Familiarity with hospitality industry standards
- Proficient in English; knowledge of other languages is a plus
- Computer literacy
- Able to resolve issues with a customer-focused orientation
- Able to lift 30 pounds
Benefits/Perks
- Flexible Scheduling
- Career Advancement Opportunities
- Competitive Compensation
- Health & 401K Benefits
Compensation: $16.00 - $18.00 per hour
About Us
James and Carmen
Secrets Hideaway Resort and Spa™ is the culmination of James & Carmen’s desire to create a Lifestyle resort, for Swingers, by Swingers. With an intimate understanding of the Lifestyle atmosphere, the King & Queen of Swing started out with “Hedo Events" and began throwing exceptional Lifestyle parties at various venues throughout Florida. Yet, despite the success of the Hedo parties, James felt something was missing. He wanted to create an environment that catered to the unique culture of the Lifestyle, a place where friends could gather not only to party, but to actually getaway and luxuriate in the care-free nature of the Lifestyle. They knew they needed to find a hotel - a place for friends to both play & stay.
Thus, with the collaboration of various Lifestyle groups, Hedo Events and Club Secret® were born in Kissimmee, FL. Based in the current location, Club Secret® was able to find a permanent home, and open its doors every weekend for like-minded guests to gather. In spring 2011, Hedo Events introduced its first hotel “takeover”, Swingers Break®, and created a wildly successful, clothing optional, multi-day, Lifestyle event.
Over the next few years, James and Carmen hosted multiple hotel takeovers, but still had a desire to create a truly private, members-only, Lifestyle resort experience. Fueled by the love and dedication of their Lifestyle family, the King & Queen were finally able to fully takeover the hotel and create a first-of-its-kind, 5-Star, Lifestyle resort, Secrets Hideaway Resort & Spa™.
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